Effective Date: October 13, 2025

At Facioney, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please read the following policy carefully to understand your rights regarding returns and refunds.

1. Return Eligibility

We accept returns for eligible items within 14 days of delivery. To be eligible for a return:

• Items must be unused, unwashed, and in original condition.

• Items must be returned with original tags and packaging.

• Final sale items, discounted products, and accessories may not be eligible for return.

If your return does not meet these conditions, we reserve the right to deny the return or issue a partial refund.

2. How to Request a Return

To start a return, please contact us at:

• Email: support@facioney.com

• Phone: +33 6 32 84 89 46

Please include your order number and the reason for the return. We will review your request and provide return instructions if your item is eligible.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping method, as we are not responsible for lost or damaged return shipments.

Returns should be mailed to:

Facioney
32 Place du Corbeau,
Strasbourg, Grand Est, France

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with your order number and clear photos. We will arrange a replacement or refund at no additional cost.

5. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original credit card within 5–10 business days.

• Refund times may vary depending on your bank or card provider.

Shipping fees are non-refundable, except in cases of order errors or defective products.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item and place a new order for the desired product.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

• First, check your bank account again.

• Then contact your credit card company. It may take some time before your refund is officially posted.

• If you’ve done all of this and still have not received your refund, please contact us at support@facioney.com.

Questions?

For any issues related to returns or refunds, feel free to contact our support team. We’re happy to help.