1. What payment methods do you accept?

We currently only accept credit card payments. All major credit cards, including Visa, MasterCard, and American Express, are supported through our secure checkout system.

2. Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your shipping location.

3. How long does it take to process my order?

All orders are processed within 1 to 3 business days, excluding weekends and public holidays. You will receive a confirmation email once your order has been shipped.

4. How can I track my order?

After your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.

5. Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at support@facioney.com. We can only make changes before the order has been shipped.

6. Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer. These charges vary by country and are not included in your order total.

7. What should I do if I receive a damaged or incorrect item?

If you receive a damaged, defective, or incorrect item, please email us at support@facioney.com within 7 days of delivery. Include your order number and clear photos, and we will assist you promptly.

8. What is your return policy?

We accept returns for eligible items within 14 days of delivery. Items must be unworn, unwashed, and in original condition. To initiate a return, contact our support team.

9. How do I contact customer service?

You can reach our customer support team via:

• Email: support@facioney.com

• Phone: +33 6 32 84 89 46

• Business Hours: Monday–Friday, 10:00 AM – 6:00 PM (CET)