Last updated: October 13, 2025

At Facioney, we are committed to providing reliable and timely delivery for all your orders. This Shipping Policy outlines the key information about shipping methods, costs, delivery times, and more.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that during peak seasons or promotional periods, processing times may be slightly extended.

2. Shipping Rates and Delivery Estimates

We offer worldwide shipping. Shipping charges for your order will be calculated and displayed at checkout based on your delivery address.

Estimated delivery times:

Please note: Delivery times are estimates only and may vary due to customs delays or unforeseen circumstances.

3. Shipping Carriers

We work with trusted carriers such as La Poste, Colissimo, DHL, and UPS to ensure secure and timely delivery of your items.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.

5. Customs, Duties, and Taxes

Facioney is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, and customs clearance fees).

6. Shipping Issues and Delays

If your package is delayed or lost in transit, please contact us at support@facioney.com with your order number. We will do our best to assist you and resolve the issue with the carrier.

Please make sure to provide the correct shipping address when placing your order. Facioney is not responsible for orders shipped to incorrect addresses provided by the customer.

7. Missing or Damaged Items

If your order arrives damaged or is missing an item, please contact us within 7 days of delivery with photos and your order number. We will investigate and offer a replacement or refund as appropriate.

Questions?
If you have any questions about our Shipping Policy, feel free to contact us:
📧 Email: support@facioney.com
📍 Address: 32 Place du Corbeau, Strasbourg, Grand Est, France
📞 Phone: +33 6 32 84 89 46